Terms Of Service information and services from Toronto Managed IT Service, focused on managed IT services for Toronto businesses.
One accountable Toronto IT team
Toronto Managed IT Service combines proactive monitoring, responsive help desk support, cybersecurity, Microsoft 365 administration, cloud management, backups and technology planning under one predictable monthly relationship.
Built for growing Toronto businesses
Our managed service is designed for organizations with 15 to 75 users that need enterprise-grade reliability without building a full internal IT department.
By accessing and using the services provided by Group 4 Networks ("Company," "we," "our," or "us") through Toronto Managed IT Service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
2. Description of Services
Group 4 Networks provides managed IT services, cybersecurity solutions, cloud services, and IT consulting to businesses in Toronto and the Greater Toronto Area. Our services include but are not limited to:
3. Acceptable Use
You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:
4. Service Level Agreement
Response Times
Uptime Guarantee
We strive to maintain 99.9% uptime for our managed services. In the event of service interruptions due to our negligence, we will provide service credits as outlined in your service agreement.
5. Payment Terms
6. Data Protection and Confidentiality
We understand the importance of your data security and confidentiality:
7. Limitation of Liability
To the maximum extent permitted by law, Group 4 Networks shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption, arising out of or relating to our services.
Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount paid by you for our services in the 12 months preceding the claim.
8. Warranties and Disclaimers
While we strive to provide excellent service, our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.
9. Termination
Either party may terminate the service agreement with 30 days written notice. We reserve the right to immediately terminate services for breach of these Terms, non-payment, or illegal activities.
Upon termination, we will assist with data migration and return of your property as outlined in your service agreement.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.
11. Contact Information
If you have questions about these Terms of Service, please contact us:
Group 4 Networks
Email: info@g4ns.com
Phone: (416) 623-9677
Address: Toronto, Ontario, Canada
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.
Managed IT Services
Professional IT services for Toronto and GTA businesses.